Shipping policy

Last updated: 27 October 2026

We currently deliver throughout Malaysia, including Sabah, Sarawak and Labuan.

Here's everything you need to know about the delivery of your Loomé order.

1. Shipping Within Malaysia

We offer free standard shipping on orders of RM150 and above, after applicable discounts.

For orders below RM150, the following standard shipping rates apply:

Delivery Destination	Shipping Fee	Estimated Delivery After Dispatch
Peninsular Malaysia	RM10	2–5 working days
Sabah, Sarawak and Labuan	RM15	5–10 working days

Free shipping eligibility is calculated based on the final order value after discounts, excluding shipping charges.

Delivery estimates are provided as guidance and may vary during public holidays, festive seasons, promotional periods or circumstances beyond our reasonable control.

2. Order Processing

Orders are usually processed within 1–3 working days after payment confirmation.

Orders placed on weekends or public holidays will generally begin processing on the next working day.

During new collection launches, promotional campaigns or festive periods, processing may take slightly longer.

If you need to cancel or amend your order, please contact us as soon as possible at care@loome.com.my.

We will do our best to accommodate your request before your order has been prepared for dispatch. Once your parcel has been dispatched, cancellations or amendments may no longer be possible.

This does not affect your statutory rights in relation to faulty, defective or incorrectly supplied products.

3. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24 hours for tracking information to become available or update on the courier's system.

If you do not receive your shipping confirmation email, please check your Junk or Spam folder before contacting us.

4. Delivery Address and Unsuccessful Deliveries

Please ensure that your name, contact number and delivery address are complete and accurate before placing an order.

If you need to update your delivery information, please contact us as soon as possible. We will do our best to assist before your parcel is dispatched.

Once an order has been handed over to the courier, changes to the delivery address may not be possible.

Additional delivery charges arising from an incorrect or incomplete address provided by the customer, repeated unsuccessful delivery attempts due to customer unavailability, or uncollected parcels may be borne by the customer, where reasonable and permitted by law.

We will inform you of any applicable additional charges before arranging redelivery.

5. Delivery Delays, Lost or Damaged Parcels

While we work with delivery partners to ensure your order reaches you safely, occasional delays may occur due to weather conditions, festive periods, courier disruptions or other unforeseen circumstances.

If your parcel has not arrived within the estimated delivery period, please contact us at care@loome.com.my.

We will assist in checking the delivery status and liaising with the courier where necessary.

If your parcel is confirmed lost or arrives damaged, please notify us as soon as reasonably possible, providing your order number and any relevant photographs where available.

We will investigate the matter and arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances and your rights under applicable Malaysian consumer protection laws.

6. International Delivery

International delivery is currently unavailable through our website.

If you are located outside Malaysia and would like to place an order, please contact us at care@loome.com.my.

We may be able to assist with individual enquiries, subject to delivery availability, applicable shipping costs and any relevant customs or import requirements.

Any international shipping arrangement and associated charges will be confirmed before an order is accepted.

7. Contact Us

For questions regarding shipping, delivery or order tracking, please contact:

Loomé
Operated by Line & Loom Sdn. Bhd.

Email: care@loome.com.my

Customer Service Hours:
Monday to Friday, 10:00 AM – 5:00 PM (Malaysia Time), excluding public holidays.

We aim to respond to enquiries as promptly as reasonably possible during our operating hours.